Services
The service support teams are organized in three groups:
- Workshop
- Preventive Maintenance
- Field Support
Pre-sales Support
In-house and field support for newly purchased software, servers, printers, desktops, notebooks and handhelds.
Network and Software
Site surveys, network component configuration, NOS installation and support, cabling and termination, WLAN configuration and installation, backup software (e.g. Veritas and Backup EXE) installation and configuration.
Maintenance
Configuration and sale of service contracts, field and in-house software support, in-house and field diagnosis and repair of servers, desktops, notebooks, printers and handhelds, preventive maintenance, asset management.
Spares
Providespares for all types of computers, laptops and printers upon request. They also carry out diagnosis and repair of servers, printers, desktops, notebooks and handhelds.
Admin & Helpdesk
Administration and logistics, communication with clients and field staff, call processing. Read More >>
Workshop
Diagnosis, repair and service of servers, desktops, printers, notebooks, handhelds and software.
HP Warranty Spares
SSCL has reduced tedious stores procedures for all warranty spares by making it a two contact point procedure. The workshop orders the part from HP and fits or dispatches it to the relevant point, while stores do the receiving and issue. Further, to simplify this process, we have assigned two HP certified personnel in each unit.
HP Warranty Service and Support Centre
This certification gives Sight and Sound Computers Ltd the right to represent HP on any warranty related issues on any of their products. This applies to the full range of HP products supplied in the market through the valid supply HP channels.
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