Partners

Partnership Portfolio
Certification is a process by which organizations meet the standards of service delivery; Standards cover both quality assurance and quality improvement activities. Most product organizations undertake certification audits by expiring certifications at specific intervals, then putting a mechanism for updating the standards by re-examining the certified personnel either on newer products or improved ones.

The objectives of this certification method are to encourage support service providers to continuously improve service quality. A number of accreditation organizations have aligned some of their requirements with the international conventional standards like IEEE, ISO etc.

In the ICT industry these are achieved by meeting requirements of vendors and manufacturers of the products like HP, IBM, CISCO, APC, and Epson to name a few. SSCL is accredited to HP and its personnel have certification in HP, CISCO, Microsoft, Sun Microsystems, D-Link and is also continuously certifying others in other models like Toshiba, Dell etc.

Because of our professionalism in service delivery which is the core foundation of sight and Sound Computers ltd, our partners recognized our ability and as a strategic move, appointed us as classified under the below partnership portfolio:

HP Preferred Gold Partner

Sight and Sound Computers ltd focus in the market and strategic importance to international manufacturers was eventually confirmed when HP eventually appointed SSCL as their business partners and official representatives in Kenya and east Africa. This appointment was enacted to distinctively help the customer identify a point where quality and originality was at ones discretion at an affordable price. SSCL currently holds a Gold partner status.


HP Warranty Support and Service delivery partner
After intense evaluation of our technical team, systems and administration, HP eventually appointed SSCL HP Warranty and Service Support Centre. This has become a great boost for our customers since apart from just original hp product offering, we have guaranteed our customers readily available effective after sale support service on parts and labor backed up by HP east Africa as the manufacturer.

As an ASDP (Authorized Service Delivery Partner) SSCL is authorized to deliver high quality warranty services on authorized specialization and perform maintenance services on HP branded service offerings (HP Care Pack). This is because SSCL has proved the very rare capability to deliver value-added services.

This appointment enables us to support all hp products irrespective of sourcing but limited to the correct Channel distribution. In essence, any Hp product sourced from the correct Hp channel distributors, will be supported by Sight and Sound Computers LTD.

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